Privacy Policy

Clinic Phaselis
Operated by Lilith Health Tourism
Website: https://www.clinicphaselis.com

Last Updated: 20 July 2026

1. Introduction

At Clinic Phaselis, we respect your privacy and are committed to handling your personal information responsibly, transparently and in accordance with applicable data protection legislation.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request information about treatments, complete consultation questionnaires or communicate with our team.

Our services may involve the collection of sensitive personal information, including health-related information. We recognise the importance of protecting such information and limiting its use to appropriate purposes.

This Privacy Policy applies to personal information processed by Clinic Phaselis in connection with enquiries, patient communications, consultation coordination and related services.

Healthcare providers and hospitals acting as independent data controllers may provide separate privacy information about their own clinical records and processing activities.

2. Who We Are

Clinic Phaselis operates under Lilith Health Tourism, based in Antalya, Türkiye.

Contact details:

Clinic Phaselis
Fener Mahallesi, 1967. Sokak No:6/8
Muratpaşa, Antalya, Türkiye

Email: info@clinicphaselis.com
UK: +44 330 777 2205
Türkiye: +90 542 159 09 07

Website: https://www.clinicphaselis.com

For personal information collected and processed as part of our own services, the responsible data controller is the legal entity operating Clinic Phaselis, subject to the allocation of responsibilities under applicable law.

3. Personal Information We Collect

Depending on your interactions with us, we may collect the following categories of information.

Contact and identification information

Full name
Date of birth and age
Email address
Telephone number
Residential address and country of residence
Preferred method of communication

Enquiry and consultation information

Treatments or procedures you are interested in
Preferred treatment dates
Questions submitted through our website
Messages exchanged with our team
Information provided in consultation questionnaires
Booking and treatment coordination information

Health and medical information

Where relevant to a consultation or treatment enquiry, we may request:

Medical history and existing health conditions
Previous surgical procedures
Current medication
Known allergies
Height, weight and other relevant measurements
Information about pregnancy or breastfeeding where relevant
Lifestyle information relevant to treatment suitability
Medical photographs, reports or supporting documents voluntarily provided for assessment

Health information is treated as sensitive personal data and is subject to additional safeguards and applicable legal requirements.

Website and technical information

When you use our website, certain information may be collected automatically, including:

IP address
Browser and device information
Pages visited and interactions with our website
Referral sources
Cookie preferences and related identifiers

Further information about cookies is available in our Cookie Policy.

4. How We Collect Information

We may collect personal information when you:

Complete a contact or consultation form on our website.
Submit a medical history or consultation questionnaire through a third-party form platform.
Contact our team through email, telephone or business messaging services.
Provide medical information, photographs or documents for a consultation.
Request treatment information, quotations or booking assistance.
Communicate with our team before or after a consultation or treatment.
Interact with our website and, where applicable, consent to analytics or advertising technologies.

We may also receive relevant information from medical professionals or healthcare providers involved in your enquiry or treatment coordination, where lawful and appropriate.

5. How We Use Your Personal Information

We process personal information for the following purposes:

Responding to enquiries

To answer questions, provide information about available treatments and respond to consultation requests.

Coordinating consultations

To arrange communications with appropriate medical professionals and facilitate preliminary treatment assessments.

Assessing treatment enquiries

To share relevant medical information with qualified healthcare professionals who can assess potential treatment suitability and advise on appropriate next steps.

Managing patient communications

To maintain relevant records of enquiries, communications, appointments and treatment coordination.

Providing requested services

To assist with bookings, treatment arrangements and related administrative services.

Website operation and improvement

To maintain website functionality, monitor technical performance, understand website usage and improve our services.

Marketing and advertising

To provide promotional communications where permitted by law and, where required, based on the appropriate consent.

Legal and regulatory obligations

To comply with applicable laws, respond to lawful requests, maintain necessary records and establish, exercise or defend legal claims.

We do not use identifiable medical histories or medical photographs for public marketing, testimonials or advertising without an appropriate, separate legal basis and any required specific permission.

6. Legal Bases for Processing

The legal basis for processing your personal information depends on the purpose and the data involved.

Where applicable, we may rely on:

Pre-contractual steps or contractual necessity: where processing is required to respond to a requested service, arrange a consultation or fulfil an agreement.
Consent: where you have provided valid consent for a specified purpose.
Legitimate interests: where permitted, for proportionate business administration, service improvement, security and responding to enquiries, provided these interests are not overridden by your rights.
Legal obligations: where processing is required to comply with applicable law.
Establishment, exercise or defence of legal claims: where permitted and necessary.

Sensitive health information

Health information is subject to additional legal protections.

Where we rely on explicit consent to process health information for consultation coordination or preliminary medical assessment, we will request that consent through an appropriate, specific declaration.

In other circumstances, health information may be processed where another applicable legal condition permits or requires it, including relevant healthcare-related or legal obligations.

We will not treat acceptance of this Privacy Policy alone as automatic consent to all processing of health information.

The applicable legal grounds and conditions are determined in accordance with the data protection laws relevant to the particular processing activity.

7. Medical Information and Consultation Coordination

Patients may be invited to complete a medical history questionnaire or provide additional information relevant to their treatment enquiry.

Such information may be used to assist qualified medical professionals in reviewing the enquiry, identifying matters requiring further investigation and determining whether a consultation or assessment is appropriate.

Clinic Phaselis may coordinate the exchange of relevant information between patients and medical professionals involved in their requested treatment.

Submitting medical information does not guarantee that a patient will be considered suitable for a procedure.

Final clinical decisions are made by the appropriately qualified healthcare professionals responsible for the assessment and treatment.

We aim to limit the information shared to what is relevant and necessary for the intended purpose.

8. Sharing Personal Information

We may share personal information with appropriate recipients where necessary, lawful and proportionate.

These may include:

Medical professionals and healthcare providers

Surgeons, doctors, hospitals and other healthcare professionals involved in consultations, medical assessments or treatment arrangements.

Technology and service providers

Third-party providers supporting website hosting, online forms, patient administration, data storage, communications, security and other operational functions.

Professional advisers

Legal, accounting, insurance or other professional advisers where disclosure is necessary and legally permitted.

Public authorities

Regulatory bodies, courts or public authorities where disclosure is required by applicable law.

Third-party providers may act as data processors on our behalf or, depending on their services and responsibilities, as independent data controllers.

Where required, we put appropriate contractual and organisational arrangements in place to govern the handling of personal information.

We do not sell patients’ medical information to advertisers or data brokers.

9. International Data Transfers

Clinic Phaselis operates in Türkiye and receives enquiries from individuals in the United Kingdom and other countries.

Personal information may therefore be accessed, processed or transferred internationally, including when coordinating consultations with medical professionals in Türkiye or using external technology providers.

Where international transfers are subject to data protection restrictions, we assess and apply an appropriate lawful transfer mechanism and relevant safeguards, as required by applicable legislation.

Depending on the circumstances, these may include recognised adequacy arrangements, approved contractual safeguards or other legally permitted transfer mechanisms.

Patients may contact us for further information about the safeguards applicable to their personal information.

10. Data Security

We recognise the sensitive nature of medical and personal information.

We take reasonable and appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Such measures may include access restrictions, appropriate account security, staff confidentiality requirements and controls governing the use of third-party systems.

Access to sensitive information should be limited to authorised individuals who require it for legitimate purposes.

No internet-based transmission or electronic storage system can be guaranteed to be completely secure. We therefore encourage patients to avoid sending unnecessary sensitive information through general website enquiry forms.

11. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal, regulatory and legitimate record-keeping requirements.

Retention periods may differ according to the type of information and the purpose of processing.

For example:

General enquiries may be retained for a period necessary to respond and manage relevant follow-up communications.
Consultation questionnaires and health-related information may require different retention arrangements depending on whether treatment proceeds, the responsibilities of the parties involved and applicable legal requirements.
Booking, transaction and administrative records may be retained where necessary to meet legal or accounting obligations.
Marketing information will be handled in accordance with applicable consent, objection and retention requirements.

When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of in accordance with applicable requirements.

12. Your Data Protection Rights

Depending on the applicable law and circumstances, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Request restriction of certain processing activities.
Object to processing carried out on particular legal grounds.
Request data portability where applicable.
Withdraw consent where processing relies on consent.
Object to direct marketing.
Raise concerns or lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact:

info@clinicphaselis.com

We may request reasonable information to verify your identity before responding to a request involving personal or medical information.

You may also have the right to complain to the relevant data protection authority, including the Turkish Personal Data Protection Authority (KVKK) or a UK or European supervisory authority where the relevant legislation applies.

13. Communications and Marketing

We may contact you through the communication method you have selected to respond to enquiries, provide requested information, arrange consultations or coordinate services.

Service-related communications are distinct from promotional marketing.

Where consent is legally required for promotional emails, messages or other direct marketing, we will seek the appropriate permission.

You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe mechanism.

We do not regard consent to a medical consultation as automatic consent to receive unrelated marketing communications.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functionality, security, performance measurement and advertising.

Some technologies are necessary for the operation of the website. Others may require your consent before they are activated.

Where required by applicable law, visitors will be offered appropriate choices regarding non-essential cookies and tracking technologies.

For more information, please refer to our separate Cookie Policy.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services to facilitate forms, communications and other functions.

Third parties may process information under their own privacy policies where they act as independent data controllers.

We encourage users to review relevant privacy information when interacting directly with external services.

Our use of third-party providers does not remove our own responsibilities under applicable data protection legislation.

16. Children’s Privacy

Our website and elective treatment enquiry services are primarily intended for adults.

Where personal information relating to a child is required for a legitimate enquiry or service, it must be handled in accordance with applicable legal requirements, including any necessary involvement or authorisation of a parent or legal guardian.

We do not knowingly use children’s personal information for targeted promotional activities without an appropriate lawful basis.